Albinasoft A.Ş.

Albinasoft's broad vision will work for you!

Our company, which has been providing software development services to public institutions and private firms since 2009, entered the call center sector in 2011 by developing its own "Call Center Management System" software.

From this date on, AlbinaSoft has grown rapidly in the call center sector, signing business agreements with leading institutions and organizations and becoming a spokesperson in the sector.

About Us

Call Center Services

Thanks to the shared business model, you can have a 24/7 active call center and reduce your costs by 80%.

Chambers of Commerce Communications Center

We are the only company that has the experience of the Chambers of Commerce and Industry Communication Center in Turkey.

Software Development Services

If you have a creative idea, why wait any longer to bring it to life?

Eksiksiz Organizations

Turkey's Largest RSVP Services Call Center with an annual average of 1.3 Million RSVP and 5000 Event Organizations

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Call Center Services

The AlbinaSoft Call Center service is being developed by our company's AR-GE unit to best respond to the needs and minimize the error rate, and is provided by specially trained call center staff.

Detailed Information

Genişletilebilir İletişim Merkezi Yazılımı

Günümüzün rekabetçi iş dünyasında müşteri memnuniyetini artırmak, yalnızca iyi bir ürün veya hizmet sunmakla sınırlı değildir; etkili, kesintisiz ve çok kanallı bir iletişim altyapısı da en az bunlar kadar kritik öneme sahiptir. Albinasoft’un Genişletilebilir İletişim Merkezi Yazılımı, kurumların iletişim gücünü tek bir platform altında toplayarak operasyonel verimliliği üst seviyeye taşır.

Bu yazılım, kurumların personel kaynaklarını en etkin şekilde kullanmalarına olanak tanır. Gereksiz iş yüklerini azaltırken, iletişim süreçlerini otomatikleştirir ve operasyonel yoğunluğu akıllı görev dağılımlarıyla dengeler. Böylece, her bir personel hem bireysel hem de ekip bazında maksimum verimlilikle çalışabilir.

İletişim kapasitenizi 7 gün 24 saat aktif tutmanızı sağlayan bu sistem, müşterilerinizin beklentilerine zaman veya kanal farkı olmaksızın anında yanıt verir. Telefon, e-posta, web formu, sosyal medya veya canlı destek gibi farklı iletişim kanallarından gelen tüm talepler, tek bir merkezi portal üzerinden yönetilir. Bu bütünleşik yapı, bilgi akışını hızlandırırken müşteri deneyimini de kesintisiz hale getirir.

Albinasoft çözümü, yalnızca müşteriyle değil, kurum içi iletişimle de ilgilenir. Farklı birimlerinizin iletişim süreçlerine aktif olarak katılımını sağlayarak, koordinasyonu güçlendirir ve departmanlar arası iş birliğini artırır. Böylece, kurum genelinde şeffaf, izlenebilir ve ölçülebilir bir iletişim ağı oluşturulur.

Ekiplerinizin ve çalışanlarınızın performanslarını hem bireysel hem takım düzeyinde detaylı biçimde izleyebilir, süreçlerinizi gerçek verilere dayalı olarak değerlendirebilirsiniz. Gelişmiş raporlama ve analiz modülleri, karar alma mekanizmalarınızı güçlendirir ve stratejik planlamalarınızı sağlam temellere oturtmanızı sağlar.

Kısacası, Albinasoft’un Genişletilebilir İletişim Merkezi Yazılımı yalnızca bir iletişim aracı değil, kurumunuzu geleceğe taşıyan bütünleşik bir yönetim platformudur. Verimliliği artırır, iletişimi merkezileştirir ve kararlarınızı verilere dayalı biçimde şekillendirmenizi sağlar.

Chambers of Commerce Communications Center

As Albinasoft A.S., we are the only Chambers of Commerce Communications Centre company in Turkey. We are actively serving a number of trade chambers, including the Union of Chambers and Commodity Exchanges of Turkey, the İstanbul, Ankara, İzmir, Adana, Gaziantep, Antalya, Adana Chamber of Commerces, Mersin Chamber of Commerce and Industries.

Detailed Information

Software Development Projects

Turkey's First Call Center Software

With the Albinasoft Call Center System, which we carry out all R&D activities within our own structure and preferred by more than 300 institutions, we analyze your needs and offer solutions suitable for your needs. Get Info

Organization Management Software

Our RSVP call center service, online invitation and organization management system software is the leader in the sector with an annual 1.3 million RSVP, and we are also the only Turkish RSVP company that is the official solution partner of Facebook Turkey. View Project

Admission Automation to TIR System

The project, carried out in partnership with TOBB and the Ministry of Commerce, is designed for companies wishing to carry out international transportation to obtain their transportation permit electronically in accordance with the standards of the Geneva-based international IRU organization. The project, which works in integration with 7 ministries, has been successfully designed and its infrastructure is still controlled by our company. Read More

TOBB - ATA Carnet Automation

The Turkish leg of the international ATA CARNET transport protocol, carried out under the responsibility of the International Chamber of Commerce, was put into use with the central integration of 4 Ministries. The entire project was designed by our company and its infrastructure is still managed by our company. Read More

SANJET ERP System

The ERP System belonging to SANJET company, which provides the heating of Afyonkarahisar Sandıklı region, has been developed by our company and its infrastructure is still managed by our company. Read More

AFJET ERP System

The ERP System (the main automation system that meets all the needs of the institution, including accounting) belonging to AFJET company, which provides the heating of Afyonkarahisar province, was developed by our company and its infrastructure is still managed by our company.The ERP System (the main automation system that meets all the needs of the institution, including accounting) belonging to AFJET company, which provides the heating of Afyonkarahisar province, was developed by our company and its infrastructure is still managed by our company. Read More

Eksiksiz Organizations

As the Eksiksiz Organizations family, we organize more than 5000 weddings or invitations per year. We continue to improve our target organization number and service scope every year.

Thanks to the fact that we are the only Turkish RSVP company with an official solution partnership with Facebook, we can distribute 3000 invitations within 45 seconds to all guests and learn about their participation status with WhatsApp integration.

Click here to get RSVP service for any of your organizations with the Eksiksiz Organizations service, which proves its unrivaled position in its field more and more, and to learn how this service works.